Speaker
CHRP-K Susan Imisa Kakai
Head of Human Capital and Culture, Sanlam Allianz Life Kenya
Speaker at the 4th Regional HR Talent Management Summit, 30 Nov – 4 Dec 2026, PrideInn Paradise, Mombasa.
A strategic Human Capital Business Partner with 15+ years of experience aligning people, culture and business growth. She integrates strategy, innovation and people insight to deliver impact in human capital and organisational excellence.
She has led an exceptional culture transformation journey:
Elevating organisational culture from 29% in 2019 to 92% by May 2026
Reducing flight risk from 33% to just 3%
Delivering an Employee Net Promoter Score of 60%, well above the global benchmark of 30%
Award-winning HR leader: HR Awards Kenya nominee for HR Director of the Year (2025) and winner of the IHRM Best Talent Management Strategy Award (2025). She has delivered talks at JKUAT, Dedan Kimathi University (DeKUT), the University of Nairobi and Kisii University.
Education: Bachelor of Business Management (Human Resource Management), Higher Diploma in Human Resource Management, Certified Human Resource Professional (CHRP-K), Certified HR Business Partner (AIHR), Certified Leader from the University of Stellenbosch, South Africa, and Certified Mediator; currently pursuing a Master's in Industrial Psychology.